Flywheel is a design consultancy specialising in the servicescape

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What we did:

New Leisure Brand

By Playing

Flywheel is working with a major new leisure brand, opening 2012-13, on it’s service and experience design.

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Our recent thoughts

What customers need from a shopping trolley (not what engineers think they need)
The Retail Experience DNA
How bricks-and-mortar stores struggle with digital service propositions

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