How bricks-and-mortar stores struggle with digital service propositions
I always like hearing insights from actual employees about company philosophy. A recent forum post, in response to an article about Amazon’s increasing dominance over the publishing industry and a question about why there is no similar warehouse distribution competitor of the same scale, is quite revealing about how one of the most successful “bricks [...]
The Greatest Service Innovation No-One Uses
Jane is a mother on a mission: to buy all the food she needs to feed her little family over the next week. That little family, consisting of her two year old toddler, Layla, and her four year old brother, Robert, have come with her to the supermarket. Layla is excited at the sight of [...]
5 property centred organisations that need to change in a virtual society
In an increasingly virtual society, a number of organisations or organisational types with large property portfolios or physical presences on our high streets and in our malls are struggling to adapt to the new order. With the news that Blockbuster is preparing for a “pre-planned” bankruptcy in September, Fastcompany have posed the question: How should [...]
5 businesses that have redefined customer experiences
In this day and age, attracting new customers in an over-crowded consumer market can take some ingenious thinking. By not just being another “me-too”, and creating a unique customer experience, no matter how small the organisation, it is possible to work within the same market but create a compelling distinction from your competitors. The following [...]
The Impact of Dining Space on Healthy Eating
It is rare to find a direct cause and effect between space and behaviour within schools: often the issues are simply to complex to be distilled down to a single variable. Not so with dining space. Researcher Laura Smith from the Cornell Food and Brand Lab presented the findings of the study “Convenience Drives Choice [...]
RSS Feed
Recent comments