Flywheel
Flywheel is a design consultancy specialising in the servicescape
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The Project Faraday Process

Design Process: linking services, organisations and space

By Tom Weaver on October 7, 2010

In a recent post, The Client is Always Right, highlighting the importance of a well run engagement process with clients, we asked: How do you innovate around the physical environment, making it better for customers or learners, when space and the way we use it is so culturally ingrained in an organisation’s behaviour? How do [...]

Posted in Learning, Living, Playing, Shopping, Socialising, Working Tagged activity, culture, design, design process, experience, learning space, operations, people, project faraday, strategy, technology, vision Leave a response

The Client Is Always Right: The Importance of Engagement

The Client Is Always Right: The Importance of Engagement

By Tom Weaver on August 27, 2010

Earlier this week, we posted an article about five local or global organisations that had redefined the customer experience, from a cinema chain to a grocery store. A number of people subsequently contacted us to ask whether we had seen the BBC series Mary Queen of Shops, and whether it was similar to the work [...]

Posted in Shopping Tagged customer experience, design, design process, engagement, retail strategy 3 Responses

How schools are moving beyond the table and the chair

By Tom Weaver on August 11, 2010

KI recently commissioned Flywheel to write a series of three articles on school furniture, aimed directly at senior leaders within schools. This article is part two of three. Part 1, on how you can use furniture to enhance the learning and teaching experience, is available here, and part 3, on creating a furniture strategy, is [...]

Posted in Learning Tagged design, experience, furniture, learning space, schools Leave a response

New Line Learning, Kent, by Gensler

5 Innovations in School Design

By Tom Weaver on June 14, 2010

It is often claimed it is difficult to be innovative with school design, since traditions and culture are so powerful within schools that change is difficult. This is not necessarily true, and over the last 100 years a significant amount of change has occurred and been embedded within the school building Not all of this [...]

Posted in Learning Tagged BSF, design, innovation, learning space, School 1 Response

Personal Space

Personal Space

By Tom Weaver on April 21, 2010

This article was originally developed for Transforming Croydon School’s set of provocation papers, Reshaping Our Learning Landscape. Choice, Control, Democracy and Freedom in Schools “For a man’s house is his castle,” explained Sir Edward Coke in his book on common law, The Institutes of the Laws of England, in 1628. At the time, this expression [...]

Posted in Learning Tagged choice, control, design, freedom, personal, space, time, values Leave a response

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  • RT @tom_weaver: Great idea to actively use citizens, but surely it should have been incentivised instead of costing the citizen? http:// ... 2012/04/24
  • The Company Perception vs The Customer Perception http://t.co/d9FlbOam #customerservice 2012/04/23
  • What customers need from a shopping trolley (not what engineers think they need) http://t.co/9etkVSLK 2012/04/11

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  • What customers need from a shopping trolley (not what engineers think they need)
  • The Retail Experience DNA
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Recent comments

  • Dave on The Greatest Service Innovation No-One Uses
  • CE Blog » Guest Blog: How Digital is Transforming Physical Experiences on 5 property centred organisations that need to change in a virtual society
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