The Client Is Always Right: The Importance of Engagement
Earlier this week, we posted an article about five local or global organisations that had redefined the customer experience, from a cinema chain to a grocery store. A number of people subsequently contacted us to ask whether we had seen the BBC series Mary Queen of Shops, and whether it was similar to the work [...]
How schools are moving beyond the table and the chair
KI recently commissioned Flywheel to write a series of three articles on school furniture, aimed directly at senior leaders within schools. This article is part two of three. Part 1, on how you can use furniture to enhance the learning and teaching experience, is available here, and part 3, on creating a furniture strategy, is [...]
5 Innovations in School Design
It is often claimed it is difficult to be innovative with school design, since traditions and culture are so powerful within schools that change is difficult. This is not necessarily true, and over the last 100 years a significant amount of change has occurred and been embedded within the school building Not all of this [...]
Personal Space
This article was originally developed for Transforming Croydon School’s set of provocation papers, Reshaping Our Learning Landscape. Choice, Control, Democracy and Freedom in Schools “For a man’s house is his castle,” explained Sir Edward Coke in his book on common law, The Institutes of the Laws of England, in 1628. At the time, this expression [...]


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