banking

Can Metro Bank entice customers in? Source: Estates Gazette

Metro Bank: how interior design can damage a brand experience

By Tom Weaver on March 17, 2011

For some time, I’ve been planning to visit the new Metro Bank in Holborn, London. Billed as the first new high street bank to start in the UK for 100 years, Metro Bank is supposedly geared around providing a great customer service, with longer opening hours and speedier account opening. This week, with an hour [...]

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